Supporting Canonical in a Critical Moment

Over the past several days, the team at Canonical has been navigating a serious and ongoing cyber attack impacting portions of their infrastructure. As a company that relies heavily on Ubuntu and Canonical’s ecosystem to power performance-based assessments, we want to take a moment to acknowledge both the impact and the importance of their work.

Canonical provides a foundational layer of infrastructure that many organizations, including ours, depend on every day. It is easy to take that reliability for granted. Moments like this serve as a reminder of how critical their services are, not only to our platform but to the broader global technology community.

We are grateful for the transparency and responsiveness their team has shown under pressure. Supporting secure, open-source infrastructure at global scale is no small task, and we recognize the effort required to defend against incidents of this nature.

As part of our own response, we have made a contribution to support Canonical and encourage others in the community to do the same. Organizations like Canonical play a vital role in the ecosystem, and their long-term strength benefits all of us.

What This Means for Our Customers

We also want to be transparent about how we are thinking about resilience moving forward.

Our platform is built with strong safeguards in place. Changes to core environments, such as our “golden images,” go through multiple layers of review, validation, and testing before being released. These processes are intentional and thorough by design, which means meaningful changes do not happen overnight.

That said, events like this reinforce the importance of continued investment in redundancy and fault tolerance.

We have already begun exploring additional approaches to:

Reduce dependency on any single external service
Improve resilience against denial-of-service scenarios
Expand backup and recovery strategies across our infrastructure

Some of these enhancements will be developed in collaboration with our customers and partners, and we will share more details as those efforts progress.

Looking Ahead

Our goal is not just to respond to incidents, but to continuously strengthen the platform our customers rely on. While no system is immune to global infrastructure events, we are committed to evolving our architecture to provide even greater stability and flexibility in the future.

In the meantime, we stand with Canonical and the broader open-source community. Their mission matters, and it is one worth supporting.