Subject: Refund Request.
The words practically jumped off Janet’s monitor.
Since launching her organization’s performance-based certification (PBC) program, the certification manager had received more unhappy emails than she cared to admit. The irony?
The complaints weren’t because there was anything wrong with the program itself. Janet, and her lean team of two coworkers, spent 16 months developing a quality PBC program.
In fact, the team went over budget after outsourcing a UX professional, devops engineer and cyber security engineer to leave no stone unturned. Unfortunately, Janet was now dealing with a problem she had never anticipated: Growing pains.