June 2019

Subject: Refund Request.

The words practically jumped off Janet’s monitor.

Since launching her organization’s performance-based certification (PBC) program, the certification manager had received more unhappy emails than she cared to admit. The irony? 

The complaints weren’t because there was anything wrong with the program itself. Janet, and her lean team of two coworkers, spent 16 months developing a quality PBC program. 

In fact, the team went over budget after outsourcing a UX professional, devops engineer and cyber security engineer to leave no stone unturned. Unfortunately, Janet was now dealing with a problem she had never anticipated: Growing pains. 

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Performance-based tests have substantial impact on the role of the psychometrician. They require skills in analyzing qualitative data, facilitating group discussions, pragmatics, and correlating variables.  But, let me start by defining psychometrics and describing what psychometricians do.

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Since the dawn of the Pinterest era, DIY has become ubiquitous with crafters building home decor on weekends.

Unfortunately, most certification managers don’t exactly associate the term with the same level of enthusiasm. And that is because they are often building new exams out of necessity, not love.

Creating a performance-based certification platform in-house involves several moving parts, such as exam design, platform programming, latency testing and more.

SMBs that can only devote one to three team members are the most likely to experience setbacks due to trial and error. Budgetary constraints, unfamiliar technical specifications and poor contractor communication are often additional cause for frustration.

Most of the certification managers we meet at conferences wish they could hire someone to manage and execute PBC for them. However, they assume that doing so would be out of budget.

They are surprised when we tell them that often isn’t true. Their jaw drops even more when they learn they may actually be overspending on contractors who don’t fully deliver!

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