Her toes were in the sand.
A piña colada was in her hand.
And Lauren wasn’t worried about a thing.
This was the vacation she had needed — a complete break from tech troubleshooting, exam proctoring and certification grading.
Everything was going great until a blaring car alarm began to overpower the sound of the ocean waves. The noise became louder until Lauren opened her eyes and realized it was her cell phone.
She reached for the phone, looked at the clock and rolled her eyes as she read the time: It was 2 a.m. Her husband woke up and gave her that familiar look that said, “Is this seriously happening again? Please quit, and find a new job, so I can get some sleep.”
Lauren managed the certification program for a growing SaaS provider that had recently launched its first performance-based certification program. This was the third time this week she had awoken to a call from a test-taker halfway around the world. Read More